Support

Thanks for using Foocat, the cat food scanner that turns a barcode into nutrition facts — including the carbohydrate content the label doesn’t print. This page is the quickest way to get help.

Contact us

Email foocatcontact@gmail.com and we’ll get back to you.

To help us solve your issue faster, please include:

Your device and OS version (e.g. iPhone 15, iOS 18 or Pixel 8, Android 15)
The app version (find it on the app’s settings/about screen)
What you were doing and what went wrong — a screenshot helps a lot

Frequently asked questions

The scanner won’t read a barcode

Make sure Foocat has permission to use the camera (device Settings → Foocat → Camera).
Give the barcode good, even lighting and hold steady until it focuses.
If a specific product never scans, the barcode may not be in our database yet — email us the barcode number and we’ll look into adding it.

Nutrition info is missing or looks wrong

Product data comes from label scans and community submissions, and can occasionally be incomplete or out of date. Send us the product name and barcode and we’ll correct it.

How do I change the language?

Foocat follows your device language and supports Swedish and English. Change your phone’s language and Foocat will follow.

Privacy & your data

Questions about what data Foocat stores, or a request to delete your data? See the privacy policy or email us at the address above and we’ll help.

Feedback & feature requests

We’d love to hear what would make Foocat better for you — same email works great.

Foocat is currently in beta on Android and iOS. Sign up for the Android beta.